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Gatehouse

Special Notice

5 January 2023

 

Your GCA Security Committee along with our security partners Securitas and TEKWave Solutions, have sent out emails to all residents and renters to register an account on the TEKWave system.

  • If you are a renter or resident and have not yet received the registration email from TEKWave, please contact our Gatehouse staff using the phone or email, below.

  • For those of you who have received the registration email, please fiollow those instructions to get your username and password to access your personal account.

 

Once you register with TEKWave, you can access your account 2 ways:

There are many benefits to using the app. With more than 900 residences in Glenmore, the volume of phone and email messages to our gatehouse is often quite heavy causing delays in our staff responding to you and is prone to errors. By using the app, you will help our Guards and Supervisor better manage gatehouse traffic. Your GCA Board of Directors and Security Committee highly recommend you download and make use of the app. 

Contacting Our Gatehouse

If you should ever have problems with our Resident Gate not opening for your vehicle, please stop by the Gatehouse and talk with our Supervisor, Charlotte Harmon.

Likewise, to update your list of vehicles-- adding, selling, changing plates, etc.-- please contact our Gatehouse.

Likewise, you can contact our Gatehouse by phone or email:

email: gatehouse@glenmore-community.org

Phone:  (434) 977-7019

Update or List Your Vehicles for Resident Gate Access

With the new access control system as well as to offload you, our residents and renters, all additions, removals, and changes to your authorized vehicles will be made by our Gatehouse staff.  To help them, please print the appropriate form, below, complete it, and drop off at the gatehouse to have your account updated.
Existing Residents
For new vehicles, changes to license plates, etc., please fill out this form and drop it off at the gatehouse.
New Residents
Use this form to register with our gatehouse for the first time and list your vehicles for resident gate access. Simply download it, fill it out, and drop it off at the gatehouse. If easier, you can take a photo of the completed form, attach it to an email, and send it to the email address, above.

Volunteer Glenmore Webmaster Offers Technical Support

Should you need some assistance in accessing GCA's systems-- issues with this website, inability to access your gatehouse account, resident gate not working for you, etc.-- send an email to our Glenmore Webmaster. Please note that this support is offered free-of-charge to Glenmore residents on a voluntary basis by a retired Glenmore resident. Please be patient but our Webmaster will be in touch to see how he can help.

About the Gatehouse

Glenmore's gatehouse is managed by GCA's Security Committee to ensure that all vehicles and pedestrians entering the community are appropriately authorized and do not pose an obvious security threat to the community.  Our gatehouse is staffed 24x7 by professional and certified security guards provided by Securitas, a nationally recognized security contractor. 

Our residents are a critical element of Glenmore's security posture. Residents are entrusted with keeping a list of 'permanent guests', those relatives or others whom you trust to be admitted to the community at any time without prior notification to the gatehouse. This is a sacred trust and we ask you to responsibly manage this list.

Visitors or contractors visiting your home who are not on your permanent list should be communicated in advance to the gatehouse by email or phone. The guard on duty is required to call the residence before allowing entry to any visitor not authorized in advance.

Bear in mind that the gatehouse staff are not police, are not armed, and are not able to arrest or detain suspicious individuals. The Albemarle County Police Department will provide support for these situations. However, the gatehouse staff will report suspicious activity to the police, and will only permit vehicles to enter the community if they are either known to them or previously authorized as a visitor or guest by a resident.

Please note that any suspicious or criminal activity should be reported first to the police using 911 - do not expect the gatehouse to so on your behalf. You should then inform the gatehouse.

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